Alpa8 Privacy Policy – Member Data & Information Protection

1Information We Collect

Alpa8 collects various categories of information to ensure a secure, seamless, and personalized platform experience for every member. We collect this information through two primary means: information you provide directly, and information collected automatically while you use the platform.

Information You Provide Directly:

• Full name, date of birth, and identification number (for KYC and age verification purposes).
• Email address, phone number, and residential address used for communication and account verification.
• Bank account details, digital wallets, or other payment methods used to process deposits and withdrawals.
• Identity verification documents such as a copy of your national ID or passport submitted during the KYC process.
• Game preference information and account settings that you have configured yourself.

Information Collected Automatically:

• IP address, browser type, operating system, and device information used to access the platform.
• General geolocation data based on IP address for geographic compliance and security controls.
• Game activity history, transactions, and platform usage patterns for account management and fraud detection purposes.
• Cookies and similar tracking technologies that help us enhance the user experience and analyze platform performance.

2How We Use Your Information

Information collected by alpa8 is used solely for legitimate purposes directly related to the provision of platform services. We do not sell, rent, or trade members' personal information to any third party for marketing purposes.

We also use your information to fulfill legal compliance obligations, including the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act (AMLA) and applicable financial reporting requirements in Malaysia.

3Information Sharing and Disclosure

Alpa8 understands that your trust in us depends on how we handle your personal information. We do not share members' personal information arbitrarily. Your information may only be shared under the following limited circumstances:

• Trusted Payment Processors: Payment service providers partnering with alpa8 receive the transaction information necessary to securely process your deposits and withdrawals.
• Statutory Authorities: alpa8 will disclose information to government authorities or law enforcement when required by law or a valid court order.
• Technology Service Providers: Technical partners providing hosting infrastructure, cybersecurity, and platform analytics, all bound by strict confidentiality agreements.
• Game Software Providers: Minimal game data is shared with licensed game providers to ensure fairness and game integrity.
• External Identity Verification: Third-party identity verification services used to complete the KYC process in accordance with compliance requirements.

All third parties with access to alpa8 member information are bound by strict data protection agreements and are only permitted to process such information for agreed purposes.

4Security and Data Protection

Alpa8 continuously invests in the latest security technologies and procedures to ensure members' personal information is always protected against unauthorized access, loss, or misuse. Our key security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and alpa8 servers is protected by industry-grade SSL encryption that cannot be penetrated by unauthorized parties.
• Stored Data Encryption: Sensitive information stored in our database, including payment details and KYC documents, is encrypted using AES-256 standards.
• Two-Factor Authentication (2FA): An additional security feature that members can enable to protect their accounts against unauthorized login attempts.
• Active 24/7 Monitoring: An automated security monitoring system that detects and responds to any suspicious activity in real time.
• Regular Security Audits: Independent security assessments are conducted periodically by third-party cybersecurity experts to identify and address any vulnerabilities.
• Internal Access Controls: Only authorized personnel with a legitimate business need may access members' personal information, and all such access is logged and monitored.

5Cookies and Tracking Technologies

Alpa8 uses cookies and similar tracking technologies to enhance the user experience, analyze platform performance, and deliver more relevant content. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the platform, including pages frequently visited and time spent, to help us improve our services.
• Functional Cookies: Saves your preferences such as language, display settings, and game preferences so you don't need to reconfigure them each time you use the platform.
• Marketing Cookies: Used only with your consent to deliver promotions and advertisements relevant to your interests. You may withdraw this consent at any time through your account settings.

You can manage your cookie settings through your browser at any time. However, disabling essential cookies may affect the functionality and user experience of the alpa8 platform.

6Your Privacy Rights as a Member

Alpa8 recognizes and respects the privacy rights of every member in accordance with responsible data protection principles. As an alpa8 member, you have the following rights regarding your personal information:

To exercise any of the above rights, please contact the alpa8 customer support team via email or live chat. We will process your request within 30 business days of receipt.

7Data Retention and Deletion

Alpa8 retains members' personal information only for as long as necessary to fulfill the original purpose of collection or to meet applicable legal obligations. Our data retention policy is as follows:

• Active Account Data: Personal information of members with active accounts is retained throughout the membership period and updated regularly to ensure accuracy.
• Closed Account Data: Following account closure, basic member information is retained for a minimum of 5 years to meet financial legal compliance and anti-money laundering requirements.
• Transaction Records: Financial transaction history is retained for the period required by applicable Malaysian law, typically no less than 7 years.
• Security Logs: Activity and security logs are retained for 12 months for the purposes of security incident investigation and fraud prevention.
• Marketing Data: Information collected for marketing communications will be deleted within 30 days after you withdraw your consent.

Once the retention period expires and there are no legal obligations requiring continued storage, your personal information will be securely deleted or permanently anonymized from our systems.

8Privacy Policy Amendments and Contact Us

Alpa8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal compliance requirements, or data protection improvements. Members will be notified of any significant updates via a notice on the website or their registered email.

Continued use of the alpa8 platform after any amendments to the Privacy Policy are published constitutes acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, our privacy team is available through support channels 24 hours a day, 7 days a week.